From emergency 1:1s to thriving community...

This is Elwyn's Story...

Elwyn is a web designer and agency owner:

  • 20 years+ experience with a unique methodology that gets amazing websites built in a day
  • 1000s of testimonials
  • Tens of start-up web-design business owners mentored.

4 months spent building out his program before selling it…only for everyone who joined to request 1:1 support because they felt over-whelmed and needed more help.

It was big, it was unwieldy and he’d poured a lot of time, energy and money into the project.

That’s why he came to me!
Here’s what we did…

1- I audited and analysed the current program content and engagement gaps to find out why every client was seeking 1:1 support. Including seeking direct feedback from them.  

2- Identified who was the ready for success client for this program, the core promise and a new introductory Bootcamp offer to help filter in the right clients for the program 

3- Streamlined his program content to take his ready for success clients down the path of least information, focusing on action over consumption. 

4- Mapped out a strategic client journey from onboarding to offboarding, including adding in additional accountability, progress tracking systems and live support calls. 
He needed help to:

  • decide who his program was really for since it was trying to be everything to everyone

  • step back in time and see his expertise through the lens of a newbie.

  • simplify his content to make it easily digestible

Here’s what he said at the time:

“We did 3 months of work in 3 hours, I really wish I had found you 4 months ago before I wasted so much time recording all the content. My brain squiggle has been untangled and I’m so much clearer now on the direction I’m taking my program in”

And we keep in touch (‘cos you know, I actually wanna know that it’s all working out as planned, and if it’s not, how I can help you tweak it!), this is what he told me when we chatted 3 months later:

“It’s going great. The community is thriving, I’m getting wonderful feedback from my clients and I am really confident in the offer and that they’re getting an incredible experience! Thank you” 

If your programme is selling but feels harder to run than it should…

Stop guessing.

Get a short Delivery Snapshot that shows:
✔ what’s actually working in your delivery
✔ where you’re quietly compensating and burning out
✔ what to fix first — without over-giving

🕒 Takes about 3 minutes
🎯 Instant clarity

Is it Me… or my delivery?

© 2025 Ruth Tsui  | Privacy Policy